How can we help?

Open the show from the home page or the schedule and press Watch LIVE! once it is on. Before it starts, press Remind me and we will email you shortly before showtime.

Most shows become replays soon after the stream ends, and the show page links straight to the replay. Some replays are included with certain plans only, or with the show's ticket for a limited time.

Yes. Turn on Data saver in Account, Preferences: videos start at a lower quality and buffer less. On shows that offer it, switch the player to audio only and listen like the radio.

Paid streams show a personal greeting and a moving watermark with your name, email and a session code. It discourages recording and lets us trace leaks, which protects the artists who make the shows. Only people who can see your screen can see it.

Use the captions button in the player, or switch on Captions on by default in Account, Preferences and pick your language. Captions appear when a show has them.

• Refresh the page and check your connection.
• Make sure you are not over your plan's screen limit in Account, Devices.
• If the show is not available in your country, the player says so.
• Still stuck? Email support@ayawd.com with the show name and the device you are using.

FREEmium gives you 30 minutes of viewing a day, with ads. On many titles you can watch 3 short ads to unlock that title for 24 hours. Join free to start.

• A ticket covers one show, live and its replay for the time shown at checkout.
• A day pass or month pass opens up a plan for 24 hours or 30 days, and does not renew.
• A membership renews monthly, quarterly or yearly until you cancel. Compare them on the Plans page.

At the start of your next billing period. You keep your current plan, and its price, until then.

We sell in Jamaican dollars (JMD) and US dollars (USD). Choose the one you prefer in Account, Preferences and prices show in it wherever a show or plan offers it.

Pay by card through Stripe, or with PayPal. Your card details go straight to them: AYawd never sees or stores your full card number.

If a show is cancelled, you get a refund or credit. Memberships are not refunded for part of a billing period. The full policy is in the Terms of use; to ask about an order, email support@ayawd.com with your order number.

Go to Account, Plan and billing and choose to cancel. You keep your plan until the end of the period you have paid for, and it does not renew.

It depends on your plan. You will find the number for each plan on the Plans page and under Account, Devices.

Sign it out from Account, Devices, or sign out every other device at once. Then change your password in Account, Security and turn on two-step sign-in.

Go to Account, Privacy and choose Download my data. You get a file with your account details, purchases, viewing history, list, follows and reminders.

No. The Privacy policy explains what we collect, who we share it with and why.

Use Forgot your password on the sign-in page. We email you a link that works for one hour.

In Account, Security, choose Set up two-step sign-in. Scan the code with an authenticator app, enter the 6-digit code it shows, and save your recovery codes somewhere safe.

Sign in with your password, choose Use a recovery code and enter one of the codes you saved. Once you are in, get new recovery codes or set up your new phone. No codes left? Email support@ayawd.com from the address on your account.

Some shows and chat rooms need a verified email, and it is how you get back in if you forget your password. Use the link we emailed you, or send a fresh one from your account.

Yes, once every 30 days, in Account, Profile. Links to your old profile address stop working when you change it.

Go to Account, Privacy and choose Delete my account. You confirm with your password and by typing DELETE. It is permanent, and memberships stop renewing.

Chat may be switched off for that show, in slow mode, or open only to followers, certain plans or emotes. You may also need to verify your email, or a moderator may have timed you out.

No. Links are blocked to keep chat free of spam and scams.

Open the menu on their message and choose Report. Moderators review every report, and the person is not told who reported them.

In Account, Profile, under Chat colour. Pick a colour or set your own; we keep it readable for everyone.

Yes. Email support@ayawd.com within 30 days with the subject “Chat appeal”. A different moderator reviews it. The Community guidelines explain what moderators can do.